💬 FAQ
Everything You Need to Glow Without Limits
What materials are Stellza pieces made of?
All our pieces are made of high-quality stainless steel and finished with a thick layer of real 18K gold using advanced PVD coating technology — making them waterproof, tarnish-free, and sweat-proof for long-lasting shine.
Will Stellza jewelry turn my skin green or fade over time?
No way. Our jewelry is nickel-free, lead-free, and hypoallergenic, meaning it’s safe for all skin types and won’t fade, rust, or stain your skin.
Can I wear Stellza jewelry in the shower or at the beach?
Absolutely. Stellza is designed to go wherever you glow. Our pieces are waterproof and sweat-proof, perfect for daily wear — from morning workouts to late-night dinners.
Do you ship internationally?
Absolutely. ✨ We offer FREE worldwide shipping on all orders — because your glow deserves to travel, no matter where you are.
Do I have to pay customs duties or taxes?
Our products are lightweight, so in most cases, no duties or taxes apply.
For shipments to United States, no duties or taxes apply at the moment. However, this may change depending on government regulations.
For other countries, customs duties or taxes may apply. It is the responsibility of the customer to check with local authorities and cover any applicable fees.
Stellza is not responsible for any delays caused by customs or for paying duties or taxes.
How long will it take to receive my order?
Delivery usually takes 5–15 business days, depending on your location. We’ll always ship your order as quickly as possible and send you tracking info once it’s on the way.
Please note that for certain countries—especially in Latin America—shipping times may be longer due to local customs and logistics. We kindly encourage you to review our Shipping Policy for more details.
Can I return or exchange my jewelry?
At Stellza, all sales are final — but if your piece arrives damaged or you received the wrong item, we’re here to make it right. ✨ Please review our full Return & Exchange Policy for all the details.
Still have questions?
Reach out to us at support@shopstellza.com — we’re always here to help you glow.